Refund policy

At Posh Paw Pet Supplies, we are committed to providing a smooth, transparent, and customer-friendly shopping experience. This Return & Refund Policy explains how returns, refunds, and related matters are handled.

Returns

We accept returns for both defective and non-defective products.

Return window: Returns are accepted within 30 days from the date of delivery
Return method: All returns must be made by mail
Eligibility: All products are eligible for return within the return window
Final sale items: There are no final sale items

Return Shipping

A return shipping label is included in your package
Return shipping is free of charge
Customers are responsible for securely packaging the item and returning it using the provided label
Using the included label ensures proper tracking and processing of your return

Exchanges

Exchanges are not accepted

If you would like a different item, please return the original order for a refund and place a new order separately.

Product Condition

Returned items should be sent back as received. All returned products are subject to inspection upon arrival before a refund is processed.

Restocking Fees

No restocking fees are charged on any returns

Refunds

Once your return is received and inspected:

Refunds are issued to the original payment method used at checkout
Refund processing time: Refunds are processed within 10 business days of receiving the returned item
Processing times may vary depending on your bank or payment provider